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Guest Information & Policies
Guest Information & Policies
The Main Lodge suites are for adult guests looking for a romantic and quiet environment.
If you are traveling with children, we can accommodate you in one of our detached private cottages or off-site vacation rentals such as our charming Guest House at the Lodge, the Summer House, or the 1916 Farm House.
Rates for luxury suites in the main Lodge are based on single or double occupancy and include our delicious full breakfasts, complimentary lattes, espresso, or cappuccino, a welcome tray of wine & hors d'oeuvres, and evening sweets. We also provide complimentary bottled water, juices, ice tea, lemonade, soft drinks, gourmet coffee and specialty teas. Best of all, we are happy to personally assist you in making dinner reservations and arranging other activities to take full advantage of everything that the Olympic Peninsula has to offer.
Lost Mountain Lodge offers a 100-percent smoke-free and allergen-free environment with no smoking anywhere -- not even outside on the grounds!
We do NOT permit pets to insure that our bedding, fine linens, carpets and upholsteries remain impeccably fresh and odor-free.
Our check-in time is 4 to 6 PM and check-out is at 11:00 AM. If you need your room prior to our normal check-in time, it must be booked by you for the previous night. An early departure prior to the check-out dates in your confirmation letter will be charged for all nights as originally reserved. Please note that the Homeland Security Act requires proper indentification (Drivers License or Passport) at check-in.
The Deposit is a guarantee that we will hold the room for you for the number of nights booked and that you will pay for ALL nights as reserved. Reservations are secured & confirmed by a charge to your Visa/Mastercard as follows:
For two (2) or fewer nights, a one-night deposit including tax is required.
A 50-percent deposit including tax is required for any reservation of three (3) or more nights, for all Vacation Cottage reservations regardless of length of stay, and all special Getaway Packages.
Full-prepayment is due in advance whenever a reservation is made under these circumstances:
Anytime two (2) or more rooms are reserved
within 30-days of your arrival date for main Lodge reservations of three (3) or more nights
within 30-days of your arrival date for ALL reservations between Memorial Day weekend and Labor Day weekend and for all Special Packages
within the cancellation window for reservations in our Vacation Cottages (30, 60 or 90-days based upon time of year and your length of stay).
for all Lavender Festival week reservations
for all Holiday week or weekend reservations
for all reservations made by an international guest (not residing in the U.S.)
any third-party reservation
Guests are responsible for all reserved dates. Please review your arrival and departure dates for accuracy upon receipt of your confirmation letter. There are no refunds for early departures.
Cancellations
Please carefully review our Cancellation Policy. As a small exclusive inn, we find it most unpleasant to turn guests away only to have a last minute cancellation that cannot be filled. Please note that Cancellation Policies for our
Vacation Cottages may be different than those for our Lodge suites.
For main Lodge suites, we require a minimum of 30-days notice in advance of your arrival date for cancellation for any reservation between Memorial Day and Labor Day and for all reservations of three (3) or more nights anytime of year.
With adequate notice, your deposit is refunded less a $ 50 processing fee (there is a $150 processing fee for reservations of 5 or more nights).
Cancellations with less than the required notice will forfeit the deposit.
Cancellations received on the same day of arrival or a "No Show" will be charged the entire balance due for the all nights of the reservation and there are absolutely no exceptions to this policy.
In the case of Lavender Festival week reservations in our main Lodge Suites, cancellations must be made a minimum of 60-days prior to your arrival date and are subject to a $150 processing fee.
Cancellations with less than the required 60-days notice in advance of your arrival date will forfeit the deposit.
For reservations of two (2) or more rooms, cancellations must be received in writing a minimum of 60-days prior to your arrival date.
Deposit refunds when two (2) or more rooms have been reserved are subject to a $150 processing fee.
Cancellations made with less the required 60-days notice will forfeit the deposit.
For Vacation Cottage reservations from Memorial Day weekend through Labor Day weekend, cancellations must be made a minimum of 60-days prior to your arrival date. With the required notice, your deposit is refunded less a $150 processing fee.
For Vacation Cottage reservations of six (6) or more nights, any Vacation Cottage reservation during Lavender Festival week, and all Vacation Cottage reservations on Holiday weeks/weekends, cancellations must be made a minimum of 90-days prior to your arrival date. With the required notice, your deposit is refunded less a $150 processing fee.
All deposit refunds on our Vacation Cottages are subject to a $150 processing fee.
Cancellations for vacation rental cottages with LESS than the required notice prior to your arrival date will forfeit the deposit.
In some instances -- special Holiday weeks/weekends or Lavender Festival week -- refunds will be made ONLY after the Guest House, the 1916 Farm House, or the Summer House has been rebooked by other guests.
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