The Town's Inn

• Rooms are cleaned between 11:00 a.m. and 4:00 p.m. You are welcome to leave your luggage before 4:00, and you may use the room as soon as it has been cleaned. 
• A fee of $10/hour may be added to your bill for late check-out unless special arrangements are made in advance. 
• If you have one of the private Inn parking spaces, your car must be removed by 1:00 unless other arrangements have been made. 
• The washer/dryer is not self-service. Please let us know if you want laundry done. The cost is $5/load.
• The ceiling fans are NOT to be used if the top bunks are in use.
• Please use rags from the "Rag Bag" rather than bath towels for cleaning shoes, etc.
• Electronic devices (televisions, radios, etc.) should be used with headphones so that other guests are not disturbed.
• Bicycles should be locked up on the patios --- they are not allowed in the houses. Tarps to cover them can be provided upon request.
• You may bring alcohol into your room and enjoy it on the second and third floors of the Inn, but only wine and beer purchased at the restaurant may be consumed on the patios of 179 High Street according to West Virginia law. (No alcohol on front patios.)
• Please return your keys to the reception area of the Mountain House in the envelope in which you received them. Please note that your credit card maybe be charged $10 if the keys are not returned. 
• Smoking, candles, lanterns, and other fires are not permitted inside the buildings due to insurance and fire regulations.
• Questions, suggestions, and comments should be directed to Karan Townsend, whose office and residence are in the Mountain House at 175 High Street.

Cancellation Policy

• For cancellations made 7 or more days prior to 4:00 p.m. on your scheduled arrival date, a 10% service fee will be charged to your credit card. The amount of this fee can be deducted from the cost of a future weekday (excluding holidays and special event days) reservation within one year. An alternative option for cancellations made 7-13 days prior to 4:00 p.m. on your scheduled arrival date is to have the full amount of the reservation charged to your credit card and a gift certificate for the full amount emailed to you. The gift certificate can be used by you or anyone to whom you give it for lodging any weekday (Sunday through Thursday nights), excluding holidays and special event days, within one year of the date of the reservation. A parchment copy of the gift certificate can be mailed upon request.
• For cancellations made 4-6 days prior to 4:00 p.m. on your scheduled arrival date, a fee of 50% will be charged to your credit card.
• For cancellations made 2-3 days prior to 4:00 p.m. on your scheduled arrival date, a fee of 75% will be charged to your credit card.
• If you cancel your reservation less than 24 hours in advance, or do not arrive for your reservation as scheduled, or depart early, you will be charged for the entire stay.
• As an alternative to our cancellation policy, we will accept the policies of nearby B&Bs (The Angler's Inn, Jackson Rose, Laurel Lodge, and the Ledge House) for cancellations with 0-7 days notice. (See below for details take from their websites on 12 January 2009.)